How Can We Help?

After signing up, we'll send you DNS settings to update at your domain registrar. If you're using our migration service, we handle this for you.

New accounts are typically active within 24 hours. Migrations take 2–5 business days depending on the complexity of your site.

If you're using our migration service (£150), no — we move everything for you. If you prefer to upload manually, we provide SFTP access.

Email forwarding sends messages sent to your domain address (e.g. hello@yourdomain.co.uk) to your existing email inbox (e.g. your Gmail). You can reply from your regular email client.

Email forwarding covers receiving. If you need to send from your domain address, you'll need a full mailbox — available on Business and Pro plans, or as an add-on (£3/mo).

We configure SPF, DKIM, and DMARC records for all domains. If emails are still landing in spam, contact support and we'll check your configuration.

Yes. Every plan includes a free Let's Encrypt SSL certificate that renews automatically. Pro plans include a wildcard certificate that covers all subdomains.

Every plan includes a web application firewall, malware scanning, DDoS mitigation, and security hardening at the server level.

Yes. We run regular malware scans on all hosted sites. If malware is detected, we'll notify you and help clean it up.

Daily. Backups are stored for 7 days (Starter), 30 days (Business), or 90 days (Pro). Pro plans also include on-demand backups.

Contact support and we'll restore your site from the most recent backup (or a specific date if you prefer). There's no charge for restores.

Yes. Contact support and we'll provide a download link for your most recent backup.

All plans are billed monthly. Payment is taken on the same date each month. We accept all major credit and debit cards.

Yes, at any time. Upgrades take effect immediately with prorated billing. Downgrades take effect at your next billing date.

We offer a 30-day money-back guarantee. If you cancel within 30 days, we refund your first month in full.

No. The monthly price includes SSL, backups, security, and support. The only additional cost is the one-time £150 migration fee (if applicable) and any add-ons you choose.

We specialise in static HTML hosting. This covers sites built with HTML, CSS, and JavaScript — including sites created with AI tools, static site generators, or hand-coded by developers.

Our standard plans are optimised for static sites. If you need WordPress hosting, contact us for a custom quote.

Yes. All plans include SFTP access. SSH access is available on Pro plans by request.

99.9% on Starter and Business plans, 99.95% on Pro plans. If we fall below the guaranteed uptime, you're eligible for service credits.